Education and Training
Pittsburgh
Technical Institute, Pittsburgh, PA
Associates Degree in Specialized Technology
Computer Graphics/ Architectural CADD
Professional Experience
IBEX
Global, Findlay, PA
Aug. 2013 – Present
Team
Manager Outbound Sales/Customer Care Sovereign Bank
§ Managed and monitored Customer Care Reps. Making certain that
all policies and procedures are adhered too. Maintain and drive all day to
day goals thru interaction with banking client. Provide agents with
necessary tools to assure customer satisfaction.
IBEX
Global, Findlay, PA
Feb. 2013 –Aug. 2013
Inbound
Sales/Customer Care Rep. AT&T
§ Provide customer service to existing and new customers. Resolve
issues with billing and services. Identify areas of opportunity to up
sell customers on products and services available to them. Give
detailed explanations on ways that customers obtain the best value for
services.
IBEX
Global, Findlay, PA
May. 2012 –Feb. 2013
Outbound
Sales/Customer Care Rep. Sovereign Bank
§ Sell and maintained features and various banking products, offering
customers alternative and more efficient ways of managing their finances.
ETCordinary
Male, Calcutta, OH
Aug. 2010 – Feb. 2012
Floor
Manager
§ Responsibilities included overseeing store merchandise and monitored
day to day inventory and sales.
In Home
Health Care, Midland,
PA
Jan. 2009 – May 2010
Health
Care Attendant
§ Responsibilities included assisting client in preparation of meals,
medication distribution, monitoring everyday health conditions. Assist
in basic everyday life requirements of patient
FEDex
Oct. 2008 – January 2009
Seasonal
Laborer, Leetsdale, PA
§ Responsibilities included unloading trucks and arranging packages by parcel
number on pallets.
Widmer Engineering, Beaver Falls, PA
Jan. 2007 – Nov. 2007
Sr. Cadd
Designer
§ Responsibilities included the structure and maintenance of all digital
files for the Roadway Dept. All roadway drawings followed PENNDOT
design format and guidelines.
§ Created project drawings defining start and stop points of project,
property boundaries, utilities and any other identifiable obstructions that
require relocation or removal.
§ Assist engineers in creating structural drawings such as bridges,
culverts, etc.
Moody
& Associates, Houston, PA
Sept. 2006 – Jan. 2007
Geographic
Cadd Technician
§ Prepared weekly stream assessment maps charting geographic anomalies
affected by coal mining.
§ Create geographic maps of affected land or surrounding private
properties which define boundaries for lease or purchase.
§ Create depth graphs of core hole sample areas.
§ Create section drawings of sampled areas defining ground composition.
Kossman
Development Company, Pittsburgh, PA
Oct. 2000 – Jan. 2006
Architectural
Cadd Technician
§ Create complete sets of working drawings of new commercial buildings,
from guidelines defined by architect. Drawings include building
sections and building details.
§ Create complete working drawings for leased tenant space, defining
tenant specifications and requirements. Resolving any complications
through team input and combined efforts.
Michael
Baker Jr. , Inc., Beaver, PA
July 1994 – Sept. 2000
Cadd
Technician (Geo Digital
Mapping/ Telecomm. Dept.)
§ Convert existing FEMA insurance rate maps into automated digital
files. Responsible for maintaining files from preliminary to final processing
stage.
§ Convert raw GIS field notes into construction ready blue line drawings
for fiber optic light guide systems.